FAQ
Q: DO YOU HAVE A STORE WHERE WE CAN TRY ON OR SHOP IN PERSON?
A: Yes, our Artisan Market is OFFICIALLY OPEN as of March 2023 in Downtown San Clemente, CA! Offering goods from over 40 local and global artisans. Most hats are available to try on or even customize on site as. Experience a unique market in person where you can browse several artisanal collections from local makers.
Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: If you see an item on our social media page but do not see it on our website the item is likely a CUSTOM ITEM, LIMITED COLLECTION OR simply may be out of stock. In alignment with our sustainable mission, we generally carry small batches of artisan goods and sustainable items. Simply send us a DM via Instagram or email us to inquire and we will do our best to remake the item or find a comparable option for you from our selection that is not online.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order has processed, a confirmation email with the details will be sent to you via email or text. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at support@hausoftrade.com. One of our team members will be happy to assist you. Kindly note to check your spam folder as the email may have filtered into that folder.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting UPS you still need assistance regarding locating your order feel free to contact us at support@hausoftrade.com and one of our representatives will be happy to assist you.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!
Q: HOW DO I PROCESS AN EXCHANGE?
A: Please email support@hausoftrade.com and ensure to include your email address, order number and date you purchased. We respond to all emails M-F 10:00 AM - 6:00 PM PST except Sundays and holidays.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that the item you received is not in pristine condition [we're truly sorry!] Please contact our team with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.